Contact Us

This store uses the following standards to manage orders and provide support.

How to reach us

Contact us with questions about orders, delivery, returns, exchanges, payments, accessibility, or privacy. Include an order number when applicable, but do not send full payment-card details.

Customer service hours

Support is available Monday to Friday, 9:00 AM–5:00 PM local time. Urgent delivery concerns should include the tracking number and a concise description of the issue.

Contact details

Store: The Ordinary
Email: Support@theordineryc.shop
Phone: (201) 302-3407
Postal address: 532 NE Madison Ave, Peoria, Illinois, 61603, United States